Return & Exchanges

If you change your mind within 30 days from the date you purchased, you can obtain a refund if you have your original receipt or proof of purchase. If you don’t have proof of purchase, we are happy to exchange your items. Items returned must be in their original sale condition.

Unfortunately, the earrings or hair accessories cannot be refunded or exchanged due to hygiene reasons. We also cannot refund or exchange gift cards.

CONDITIONS:

• Earrings, hair accessories and gift cards cannot be returned for change of mind reasons.
• Shipping costs from online purchases and click and collect are non-refundable.
• Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
• You may be asked to provide personal details for returns or exchanges for verification purposes.

YOUR RIGHT TO A REFUND OF PURCHASE PRICE

You are entitled to a refund for items you purchase from Ladora if the item is:

(a) Not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(b) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Ladora with proof of purchase, such as your original Ladora receipt or bank statement.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired.

If you are entitled to a refund but you would prefer to exchange the item or receive a Ladora gift card of equivalent value to the item, Ladora is happy to exchange or give you a gift card.

Online Returns Process

(Australia Only)

You can return your item through our online process if you have changed your mind.

1. FILL OUT A RETURNS FORM

DOWNLOAD HERE

Please remember to include this in your satchel before you seal it.

2. SUBMIT YOUR RETURN ONLINE AND PRINT YOUR SHIPPING LABEL

Click below to submit your return and print your Australia Post shipping label.

SUBMIT RETURN

Please note:

All returns will be processed within 7 business days of receiving your parcel and you will be notified via email once it is completed.

New Zealand customers please Contact Us regarding your Returns.

If your item is faulty, please contact our support team at support@ladora.com.au, to assist you with the process of your return.